Frequently asked questions for Microsoft 365. 

Microsoft 365, formerly known as Office 365, brings together the best tools for the way people work today. By combining proven applications like Excel and Outlook with powerful cloud services including OneDrive and Microsoft Teams, Microsoft 365 lets anyone create and share anywhere, on any device. 

What is Microsoft 365?

Microsoft 365 is a cloud-based service that brings together the productivity tools and collaboration applications to help run your organisation.  Microsoft 365 delivers the following services:  

  • Office 365 (Outlook, Excel, Word, PowerPoint, OneDrive, Teams, SharePoint, Power Automate, Yammer)  
  • Windows 10 Enterprise 
  • Enterprise Mobility + Security (EMS). 

What is the difference between Office 365 and Microsoft 365?

Office 365 refers to the suite of online services such as Exchange Online, SharePoint Online, Teams and OneDrive accessed by Office applications, such as Word, Excel, Outlook, PowerPoint and OneDrive.  Microsoft 365 combines everything you know in Office 365, including best-in-class Office apps and services, with a secure enterprise desktop, mobile device and application management, and intelligent cloud services with advanced security. 

What type of organisations is Microsoft 365 for?

Microsoft 365 is for any size of business.  From start-ups to enterprise organisations, Microsoft 365 is designed to help people and businesses achieve more with innovative Office apps, intelligent cloud services and world-class security. 

How much is a Microsoft 365 License?

For the majority of our customers, enterprise licensing is best suited to their requirements.  Our team will be able to advise on the best licensing option for your organisation and can help with purchasing these.  

Plan  Microsoft 365 F3  Microsoft 365 E3 

(most popular) 

Microsoft 365 E5 
Aimed at Frontline workers with web-based productivity apps and cloud services that allow them to do their best work. Best-in-class productivity apps combined with core security and compliance capabilities for your enterprise. Best-in-class productivity apps and advanced security, compliance, voice and analytical capabilities for your enterprise
Per-user per month (ex VAT) – annual commit £6.00 £28.10 £48.10 


How do I migrate to Microsoft 365?

If you are still using on-premises solutions and are thinking of moving to the Microsoft 365 cloud, Incremental’s Microsoft 365 Content Migration Assessment can help.  Our expert consultants will evaluate your requirements and help you to choose the best solution and migration pathway for your organisation. 

How do I get the most out of Microsoft 365?

Many organisations have an existing Microsoft 365 license, but do not optimise their use of the solution.   Microsoft offers a full range of plans to allow an organisation to target the correct licenses for each type of user. To ensure you are getting the most out of your investment, book Incremental’s Microsoft 365 Maturity Assessment 

Is Microsoft 365 secure?

Yes, Microsoft 365 as a service is very secure and Microsoft make public the independent security testing of the service. However, there are steps you must take to ensure security is upheld by users across your organisation. For example, you should set up multi-factor authentication and train your users in security best practice. Our Microsoft 365 consultants can assess your organisation’s current use of the cloud and advise on how to improve security.  

Is my content in Microsoft 365 backed up?

Content on Microsoft 365 is backed up for a limited time, but it is worth considering if additional data protection is required. For some organisations, it is imperative that data is securely stored for many years and in some cases, that there is backup recovery for laptops and desktops to protect non-cloud based corporate information. These organisations should consider additional backup services, such as Incremental’s Microsoft 365 Cloud Backup Service, when moving to the cloud. 

What devices can I use to access services in Microsoft 365?

Microsoft 365 applications can run on PCs, Macs, tablets and mobile devices.  As a cloud-based solution, Microsoft 365 can be accessed by devices, anywhere, anytime. 

Microsoft 365 provides best in class collaboration and productivity tools to connect people, no matter where they are in the world. At Incremental, we offer a full range of services to support your organisation implement, adopt and drive value from Microsoft 365. Incremental Group is a Microsoft Gold partner with a proven track record designing and building solutions within Microsoft 365 for a range of customers across industry sectors. 

We can help you to fully optimise your cloud environments, providing your people with the best Microsoft 365 experience. Speak to a member of the team.