Dynamics 365 Marketing has transitioned into Dynamics 365 Customer Insights

As of September 1st 2023, Dynamics 365 Marketing has transitioned into the Dynamics 365 Customer Insights package.

This transition creates greater user value and empowers deeper personalised experiences. In combining Dynamics 365 Marketing and Dynamics 365 Customer Insights, users benefits from unified customer profiles and real-time customer journeys across every touchpoint – under one offering instead of two:

  • Dynamics 365 Customer Insights – Data
  • Dynamics 365 Customer Insights – Journeys.
Visit our Dynamics 365 Customer Insights page to learn more »

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Dynamics 365 services

We provide a full range of services from upgrade, through to new project implementation and ongoing support. Incremental Group is a Microsoft gold CRM partner.

Connected sales and marketing

Dynamics 365 Customer Insights – Journeys is built on the same database and easily connected to Dynamics 365 Sales. Allowing both your sales and marketing team to run off the same database.

Find out more »

Dynamics 365 - resources

Go beyond basic marketing with Microsoft - a product guide to Microsoft Dynamics 365 for Marketing


Dynamics CRM - end of support - understand the options


Optimising Business Outcomes - a guide for the professional services sector