Case Studies: Dynamics ERP

Facilitating accurate high value transactions with Dynamics AX

“The new system gives us the accuracy we need to manage millions of pounds a month across multiple organisations.”

Guy Appleton, Finance Director, CATS

Read the case study »

Dynamics AX implementation project turn around

“Incremental Group has a high level of knowledge of AX and the underlying technologies, coupled with real world experience of what is required to implement the system across our global business units. We have been very impressed with their professional approach and willingness to challenge and drive ASCO forward. This allowed us to move at a faster pace with higher business acceptance throughout the change process.”

Jim Titmuss, Group IT&S Director, ASCO

Read the case study »

Achieving an efficient, informed and flexible enterprise with Dynamics AX

“Incremental Group knows Dynamics AX inside out. They worked hard to deeply understand our requirements and deliver a system that really works for us.”

Chris Baxter, Sales Director, Harbro

Read the case study »

Supporting a global installation of Dynamics AX to meet local requirements

“The combination of Incremental Group’s Dynamics AX experience and accounting expertise was essential in us achieving a solution that truly delivers value for the business.”

Michael McEllone, Finance Director UK and Ireland, UFI

Read the case study »

Switching Dynamics AX support to deliver more efficient business operations

“Incremental Group’s understanding of our business and deep knowledge of Dynamics has helped VERIPOS achieve consistency, efficiency and visibility across our entire global operation.”

Philip Milne, Vice President Commercial, VERIPOS

Read the case study »

Case Studies: Dynamics CRM

A CRM solution that supports the office of the future

“Our customised CRM platform is helping us support the office of the future. It has given us the ability to differentiate how we do our business, helped us communicate more quickly and transformed the way we view and report on data. It has given us the ownership we needed to make changes as our business changes: we’ve been able to add in new products and services seamlessly.”

Jon Thorpe, Managing Director, ACS

Read the case study »

A CRM solution that improves and centralises client engagement

“The people we’ve worked with at Incremental seem very knowledgeable and proactive in finding solutions to any problems that arise and we have been very happy with the service we have received.”

Alison Brown, Programme Manager, Slaughter and May

Read the case study »

Enabling flexibility and growth with Dynamics 365 Customer Engagement

“Incremental have enabled us to become self-sufficient where possible, allowing us to react quickly with our customers. It is a very efficient process and our staff have become more productive.”

Hugo Grimes, Head of IT, AMI

Read the case study »

Exceeding expectations in project delivery

“Our fundraising teams are now empowered to own and manage their own data which has improved the quality of information and the level of engagement with the CRM system.”

Faye Cowley, Project Manager, The Outward Bound Trust

Read the case study »
Willis Towers Watson logo

A healthy CRM solution ensures exceptional customer service standards

“Incremental was able to get Microsoft involved where needed. That was a real benefit.”

Rachael Floyd, Operations Director, Willis Towers Watson

Read the case study »

Driving effective learning through a flexible CRM solution and HR/learning portals

“The solution has fundamentally changed the way we operate as a service area within Merseytravel. In the Learning Team we are able to be much more effective and efficient. The solution is absolutely fantastic, both on the back end CRM side and the front end portal because it is so intuitive to our customer’s needs.”

Stephanie Hague, Head of Learning, Merseytravel

Read the case study »

Single customer view drives digital business strategy

“The project was very much managed as a partnership. The programme structure that Incremental gave us reduced risk by allowing us to manage our stakeholders, set out expectations and took us through the process step-by-step. As an organisation we have matured and learnt a lot during this rigorous process.”

Andrew Gallery, CTO, Ultimate Finance

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Using Microsoft Dynamics to support women back to work

“We are an organisation that’s here to help and empower women but we need to know that’s what we’re actually doing – we need to see the evidence for it. The level of detail and understanding we get now is incredible.”

Rosemary Ashworth, Head of Operations, Smart Works

Read the case study »

Delivering a future-proof cloud strategy by upgrading Microsoft Dynamics CRM

“Incremental have got excellent technical know-how and we had really good collaborative working between us all. I’ve certainly been pleased with the results and proud to be part of this project. It shows how we can work in partnership with another organisation and get it right.”

Gordon Pearson, Project Manager, Mencap

Read the case study »

Implementation of Microsoft Dynamics CRM delivers significant cost and time savings

“CRM has also been a catalyst for us to bring together our business processes and really refine them to ensure we’re working as efficiently as possible. It’s helped force us, as a business, to progress; ensuring that across the business we are running our processes properly.”

Vicky Roberts, CRM Manager, Ribby Hall

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Driving membership management through Microsoft Dynamics CRM Online

“Having a partner that can work flexibly with us and who can help us evolve Dynamics to meet our changing goals and needs is very important. We felt Incremental ultimately ticked all of those boxes.”

James Hood, Head of IT and E-Learning, HFMA

Read the case study »

Wealth Management CRM enables superior customer service

“We had to upgrade our system, rebuild and deliver 5 years of development in a 12 month timeframe. No mean feat, and Incremental delivered for us.”

Shani Weston, CRM Administration Manager, Rathbones

Read the case study »

Improving patient choice and customer satisfaction using Dynamics CRM

“The project was a success for us because of the “one-team” mentality – it’s not been a supplier/customer relationship but a real partnership”

Steve Standring, Programme Director, InHealth Group

Read the case study »

HR solution brings management control to London Borough

“This was a complex project where we were working with new applications and under difficult circumstances. Yet despite this the go-live was one of the smoothest we’ve had.”

Kevin McHugh, Programme Manager, Capita

Read the case study »

Supporting the journey of vulnerable children, young people and families with Dynamics 365

“Providing a solution that records the care and demonstrates the impact on the well-being of our vulnerable young people has been a powerful use of our data. We can track the journey of these people and put in measures to improve the well-being indicators and we can illustrate to our funders how their money is being spent and the impact their money is having on our services and service users lives.”

Ros Dowey, IT Manager, Aberlour

Read the case study »
Ajilon

A CRM solution that increases efficiency and gives end-to-end visibility of sales activity

“Incremental have always been proactive, flexible and on the ball. Importantly they understood our needs as they changed over time and were able to respond appropriately.”

Lisa Junsan, Project and Transition Manager, Ajilon Consulting

Read the case study »
girlguiding logo

Enabling Girlguiding to effectively manage volunteers while keeping girls and young women safe

“We now have a truly modern and up to date portal that’s completely aligned to our values and objectives. It’s one of our key assets that allow us to fully support our members and volunteers proactively and grow the organisation.”

Gary Hocking, Commercial, Property & IT Director, Girlguiding

Read the case study »

A CRM solution to increase efficiency and enhance customer service

“We found Incremental extremely professional and were impressed they delivered on time and within budget. Being a charity, every penny counts so this was very important to us.”

Stuart McSkimming, Head of IT, Shelter

Read the case study »

Microsoft Dynamics 365 for Sales: 6 week global CRM deployment

“Incremental delivered this project in record time. They clearly have deep expertise and experience of D365. They preconfigured a lot of the functionality during pre-sales which gave us a head start, and also had a unique approach to training that enabled it to be carried out in multiple time zones in a very short period of time.”

Fiona MacLeod, Global Strategic Account Manager, Swire

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Dynamics 365 for Sales supports 70% in-year revenue growth

“A robust CRM system was one of the key building blocks we needed in order to successfully execute our new commercial strategy.  Dynamics 365 for Sales was in place within a matter of days, enabling the sales team better manage opportunities and the business to make decisions based on an accurate forecast.”

Jennifer Adams, Corporate Development Director, Incremental Group

Read the case study »

Case Studies: Cloud & Infrastructure

Delivering a fantastic user experience with XenApp from Citrix

“The Citrix solution allowed us to present a familiar desktop look and feel so we wouldn’t ‘scare’ anyone. The licensing model also worked for us in terms of numbers and the levels of concurrency we expected. XenApp enabled us to deliver a wide range of applications as a familiar desktop experience.”

Richard Lynch, Head of IT Operations and Support, RGU

Read the case study »

Enabling anytime, anywhere access to on premise and legacy applications with Citrix

“Citrix was key in providing global access to our Dynamics AX ERP system and Incremental Group’s depth of knowledge on all areas of Citrix and Microsoft technologies proved invaluable in delivering a fast and reliable end-user experience.”

Steven Matthew, VP Information Technology, Proserv

Read the case study »

Case Studies: Not-for-profit

Driving membership management through Microsoft Dynamics CRM Online

“Having a partner that can work flexibly with us and who can help us evolve Dynamics to meet our changing goals and needs is very important. We felt Incremental ultimately ticked all of those boxes.”

James Hood, Head of IT and E-Learning, HFMA

Read the case study »

Delivering a future-proof cloud strategy by upgrading Microsoft Dynamics CRM

“Incremental have got excellent technical know-how and we had really good collaborative working between us all. I’ve certainly been pleased with the results and proud to be part of this project. It shows how we can work in partnership with another organisation and get it right.”

Gordon Pearson, Project Manager, Mencap

Read the case study »

Exceeding expectations in project delivery

“Our fundraising teams are now empowered to own and manage their own data which has improved the quality of information and the level of engagement with the CRM system.”

Faye Cowley, Project Manager, The Outward Bound Trust

Read the case study »
girlguiding logo

Enabling Girlguiding to effectively manage volunteers while keeping girls and young women safe

“We now have a truly modern and up to date portal that’s completely aligned to our values and objectives. It’s one of our key assets that allow us to fully support our members and volunteers proactively and grow the organisation.”

Gary Hocking, Commercial, Property & IT Director, Girlguiding

Read the case study »

A CRM solution to increase efficiency and enhance customer service

“We found Incremental extremely professional and were impressed they delivered on time and within budget. Being a charity, every penny counts so this was very important to us.”

Stuart McSkimming, Head of IT, Shelter

Read the case study »

Improving patient choice and customer satisfaction using Dynamics CRM

“The project was a success for us because of the “one-team” mentality – it’s not been a supplier/customer relationship but a real partnership”

Steve Standring, Programme Director, InHealth Group

Read the case study »

Supporting the journey of vulnerable children, young people and families with Dynamics 365

“Providing a solution that records the care and demonstrates the impact on the well-being of our vulnerable young people has been a powerful use of our data. We can track the journey of these people and put in measures to improve the well-being indicators and we can illustrate to our funders how their money is being spent and the impact their money is having on our services and service users lives.”

Ros Dowey, IT Manager, Aberlour

Read the case study »

Using Microsoft Dynamics to support women back to work

“We are an organisation that’s here to help and empower women but we need to know that’s what we’re actually doing – we need to see the evidence for it. The level of detail and understanding we get now is incredible.”

Rosemary Ashworth, Head of Operations, Smart Works

Read the case study »

Case Studies: Professional Services

A CRM solution that supports the office of the future

“Our customised CRM platform is helping us support the office of the future. It has given us the ability to differentiate how we do our business, helped us communicate more quickly and transformed the way we view and report on data. It has given us the ownership we needed to make changes as our business changes: we’ve been able to add in new products and services seamlessly.”

Jon Thorpe, Managing Director, ACS

Read the case study »

A CRM solution that improves and centralises client engagement

“The people we’ve worked with at Incremental seem very knowledgeable and proactive in finding solutions to any problems that arise and we have been very happy with the service we have received.”

Alison Brown, Programme Manager, Slaughter and May

Read the case study »

Enabling flexibility and growth with Dynamics 365 Customer Engagement

“Incremental have enabled us to become self-sufficient where possible, allowing us to react quickly with our customers. It is a very efficient process and our staff have become more productive.”

Hugo Grimes, Head of IT, AMI

Read the case study »
Willis Towers Watson logo

A healthy CRM solution ensures exceptional customer service standards

“Incremental was able to get Microsoft involved where needed. That was a real benefit.”

Rachael Floyd, Operations Director, Willis Towers Watson

Read the case study »

Dynamics 365 for Sales supports 70% in-year revenue growth

“A robust CRM system was one of the key building blocks we needed in order to successfully execute our new commercial strategy.  Dynamics 365 for Sales was in place within a matter of days, enabling the sales team better manage opportunities and the business to make decisions based on an accurate forecast.”

Jennifer Adams, Corporate Development Director, Incremental Group

Read the case study »

Wealth Management CRM enables superior customer service

“We had to upgrade our system, rebuild and deliver 5 years of development in a 12 month timeframe. No mean feat, and Incremental delivered for us.”

Shani Weston, CRM Administration Manager, Rathbones

Read the case study »
Ajilon

A CRM solution that increases efficiency and gives end-to-end visibility of sales activity

“Incremental have always been proactive, flexible and on the ball. Importantly they understood our needs as they changed over time and were able to respond appropriately.”

Lisa Junsan, Project and Transition Manager, Ajilon Consulting

Read the case study »

Case Studies: Oil & Gas

Enabling anytime, anywhere access to on premise and legacy applications with Citrix

“Citrix was key in providing global access to our Dynamics AX ERP system and Incremental Group’s depth of knowledge on all areas of Citrix and Microsoft technologies proved invaluable in delivering a fast and reliable end-user experience.”

Steven Matthew, VP Information Technology, Proserv

Read the case study »

Switching Dynamics AX support to deliver more efficient business operations

“Incremental Group’s understanding of our business and deep knowledge of Dynamics has helped VERIPOS achieve consistency, efficiency and visibility across our entire global operation.”

Philip Milne, Vice President Commercial, VERIPOS

Read the case study »

Facilitating accurate high value transactions with Dynamics AX

“The new system gives us the accuracy we need to manage millions of pounds a month across multiple organisations.”

Guy Appleton, Finance Director, CATS

Read the case study »

Dynamics AX implementation project turn around

“Incremental Group has a high level of knowledge of AX and the underlying technologies, coupled with real world experience of what is required to implement the system across our global business units. We have been very impressed with their professional approach and willingness to challenge and drive ASCO forward. This allowed us to move at a faster pace with higher business acceptance throughout the change process.”

Jim Titmuss, Group IT&S Director, ASCO

Read the case study »

Case Studies: Manufacturing

Achieving an efficient, informed and flexible enterprise with Dynamics AX

“Incremental Group knows Dynamics AX inside out. They worked hard to deeply understand our requirements and deliver a system that really works for us.”

Chris Baxter, Sales Director, Harbro

Read the case study »

Supporting a global installation of Dynamics AX to meet local requirements

“The combination of Incremental Group’s Dynamics AX experience and accounting expertise was essential in us achieving a solution that truly delivers value for the business.”

Michael McEllone, Finance Director UK and Ireland, UFI

Read the case study »

Case Studies: Public Sector

Driving effective learning through a flexible CRM solution and HR/learning portals

“The solution has fundamentally changed the way we operate as a service area within Merseytravel. In the Learning Team we are able to be much more effective and efficient. The solution is absolutely fantastic, both on the back end CRM side and the front end portal because it is so intuitive to our customer’s needs.”

Stephanie Hague, Head of Learning, Merseytravel

Read the case study »

Delivering a fantastic user experience with XenApp from Citrix

“The Citrix solution allowed us to present a familiar desktop look and feel so we wouldn’t ‘scare’ anyone. The licensing model also worked for us in terms of numbers and the levels of concurrency we expected. XenApp enabled us to deliver a wide range of applications as a familiar desktop experience.”

Richard Lynch, Head of IT Operations and Support, RGU

Read the case study »

HR solution brings management control to London Borough

“This was a complex project where we were working with new applications and under difficult circumstances. Yet despite this the go-live was one of the smoothest we’ve had.”

Kevin McHugh, Programme Manager, Capita

Read the case study »