Exceed customer expectations with every interaction

Incremental provides a full range of solutions for your customer service department. From systems upgrade through to new project implementation and ongoing support, Incremental can help you to drive value from your investment. Incremental Group is a Microsoft gold partner with extensive experience helping organisations deliver customer engagement with Dynamics 365 Customer Service.

Dynamics 365 Customer Service helps organisations to optimise resources and empowers customer service agents to be more efficient, all while reducing operational costs.

With Dynamics 365 Customer Service, we help organisations:

  • Provide a personalised service
  • Proactively and professionally handle case management
  • Empower employees with the right tools
  • Resolve customer issues quickly
  • Operate across multiple devices
  • Reduce operational costs
  • Increase productivity and profit
  • Utilise one single, extendable platform
  • Exceed your customers' expectations with every interaction.

Core Customer Service Deployment Package

Our Core Customer Service Deployment is a complete package with no hidden costs that gets you up and running in just 4 weeks, delivering all the core functionality required to optimise the customer service function.

Get started with Dynamics 365 Customer Service

Dynamics 365 Customer Service

Dynamics 365 Customer Service is Microsoft’s CRM solution for your service area. It can help you to optimise contact centres by managing queries, operational actions, complaints and case management. Dynamics 365 Customer Service empowers your teams by streamlining data and providing the unified technology they need to deliver seamless, personalised customer experiences.

  • Engage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device.
  • Deliver a fast, personalised service – Make it easy for agents to meet ever rising customer expectations. Intelligent processes guide agents to the right action every time with set SLAs.
  • Learn from every interaction – Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide services.
  • Innovate with a modern and adaptable platform – Drive innovation with an application that is easy to tailor, extend and connect to other apps and services that you already use.
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Dynamics 365 Customer Service: 2 hour demo

Our free demo and briefing will highlight the key functionality available from Microsoft Dynamics 365 Customer Service and demonstrate the areas relevant to your organisation.

Book your free demo

Get Dynamics 365 Customer Service for your organisation

Automate and optimise your customer experience with our Core Customer Service Deployment package.

Our deployment approach is designed to get you up and running quickly with a new customer service solution that will deliver for your organisation. As a Microsoft gold partner, we have used our vast experience to create a package of the most frequently-required, core Dynamics 365 Customer Service functionality.

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Contact us to unlock your next CRM system

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