Exceed customer expectations with every interaction

What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service is Microsoft’s all-in-one CRM solution for your service team. The cloud solution can help you to optimise end-to-end customer experiences by managing queries, providing proactive case management and delivering powerful insights.

Dynamics 365 Customer Service empowers your teams by streamlining data and providing them with the unified technology they need to deliver seamless, personalised customer experiences. 

  • Engage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device. 
  • Deliver a fast, personalised service – Make it easy for agents to meet ever rising customer expectations. Intelligent processes guide agents to the right action every time with set SLAs. 
  • Learn from every interaction – Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide services. 
  • Innovate with a modern and adaptable platform – Drive innovation with an application that is easy to tailor, extend and connect to the other apps and services you already use. 


Microsoft Digital Contact Center Platform

Exceed your customers’ expectations across every customer service channel. Discover more about the new Microsoft Digital Contact Center Platform, a comprehensive, flexible customer case solution.

Find out more

Elevate customer experience with Dynamics 365 Customer Service

Incremental is a Microsoft gold partner with extensive experience helping organisations deliver customer engagement with Dynamics 365 Customer Service. We provide a full range of solutions for your customer service teams and can advise on the optimal solution for your requirements. From systems upgrades through to new project implementation and ongoing support, Incremental helps you to drive value from your investment. 

With Dynamics 365 Customer Service, we help organisations: 

  • Provide a personalised service
  • Proactively and professionally handle case management
  • Empower employees with the right tools
  • Resolve customer issues quickly
  • Operate across multiple devices
  • Reduce operational costs
  • Increase productivity and profit
  • Utilise one single, extendable platform
  • Exceed your customers' expectations with every interaction.
Speak to a member of the team - enquire today

Ultimate Finance Case Study

“We have massively increased visibility of what is happening across the organisation, allowing us to prioritise better and lead to more exciting possibilities and sales opportunities which is hugely valuable.”

Andrew Gallery, CTO, Ultimate Finance

Read Case Study

Discover more:

Dynamics 365 Customer Service: 2 hour complimentary demo

Our free demo and briefing will highlight the key functionality available from Microsoft Dynamics 365 Customer Service, providing you with a a high-level understanding of the solution.

Our product experts will demonstrate the areas most relevant to your organisation and provide you with an understanding of the costs and timeline for your move to Dynamics 365 Customer Service.

Book your free demo

Ready to get started?

Dynamics 365 Customer Service: 6-8 week deployment package

Automate and optimise your customer experience with our Core Customer Service Deployment package.

Our deployment approach is designed to get you up and running with a new customer service solution quickly. As a Microsoft gold partner, we have used our extensive experience and technical expertise to create a package of core Dynamics 365 Customer Service functionality. Our Dynamics 365 Customer Service Deployment package delivers a complete CRM solution in just 6-8 weeks.

View full package details

Dynamics 365 Customer Service & Field Service

Discover how Dynamics 365 Customer Service and Field Service work together 

Incremental helps organisations deliver positive customer experiences. Dynamics 365 Customer Service and Field Service helps organisations to optimise resources and empowers customer service agents and technicians to be more efficient, all while reducing operational costs. Incremental provides a full range of solutions for your customer service department from upgrade, through to new project implementation and ongoing support.

Find out more

Contact us to unlock your next CRM system

Enquire today »