Improving customer services and driving efficiencies
Incremental has been supporting service-centric organisations with front and back-end solutions for over 20 years, working with some of the biggest names in the Professional Services industry. As a leading Microsoft Partner, we have deep expertise and a large team of certified Dynamics 365 consultants to deliver Microsoft CRM and ERP solutions.
With our strong track record in helping professional service firms, Incremental can help your organisation to improve operations and deliver projects and services as effectively and efficiently as possible.
Incremental Group works with service-centric firms to:
- Centralise administrative systems
- Improve the customer experience
- Improve the accuracy of project estimates and scoping
- Drive efficiencies to streamline operations and reduce costs
- Improve communication across global and disparate project delivery teams
- Provide access to advanced data science techniques to support business optimisation
- Manage cases and projects effectively.
Unlocking the customer journey with AI - live webinar
Join Incremental and Microsoft’s AI experts on Wednesday 6th December as they delve into real use cases for AI in your organisation during this lunchtime webinar.
Incremental has been supporting service-centric organisations with front and back-end solutions for over 20 years, working with some of the biggest names in the Professional Services industry. As a leading Microsoft Partner, we have deep expertise and a large team of certified Dynamics 365 consultants to deliver Microsoft CRM and ERP solutions.
With our strong track record in helping professional service firms, Incremental can help your organisation to improve operations and deliver projects and services as effectively and efficiently as possible.
Incremental Group works with service-centric firms to:
- Centralise administrative systems
- Improve the customer experience
- Improve the accuracy of project estimates and scoping
- Drive efficiencies to streamline operations and reduce costs
- Improve communication across global and disparate project delivery teams
- Provide access to advanced data science techniques to support business optimisation
- Manage cases and projects effectively.
Optimising business outcomes - professional services guide
Discover current sector trends, business challenges and how the sector can harness the power of Dynamics 365.
Our services
CRM and Case Management
We help professional services manage their clients and projects with Microsoft CRM solutions. Microsoft has a number of solutions that are perfect for professional services organisations and can be used to manage clients, drive value and secure more business. They can also be used to track projects, resources and cases to drive operational efficiencies.
At Incremental Group our CRM of choice is Dynamics 365 Customer Engagement. It delivers a great range of features with a familiar and adaptable user experience.
We are a Microsoft Gold Cloud CRM Partner with a large team of consultants across the UK that specialise in Dynamics CRM and Dynamics 365 Customer Engagement. We use our expertise to provide a CRM that delivers for your business and customers. We work with legacy Dynamics CRM systems to extend their life and help organisations embrace the newest in technology with Dynamics 365 Customer Engagement.
Dynamics 365 Customer Engagement
Microsoft’s CRM offering is Dynamics 365 Customer Engagement. Customer Engagement is effectively 3 modules of the same CRM tool designed for different roles targeting sales, customer service and marketing. All of the solutions sit on the customer engagement platform with inbuilt intelligence, the same database and much of the same functionality.
You can purchase a license which provides you access to all three of these modules under the Customer Engagement plan. Alternatively, you can choose to simply purchase the solution you need.
Dynamics 365 Customer Engagement: 2-HR Demo and Briefing
Our free demo and briefing will highlight the key functionalities available from Microsoft Dynamics 365 Customer Engagement, and demonstrate the areas relevant to your organisation.
Dynamics 365 Business Central
Dynamics 365 Business Central is perfect for small to mid sized organisations, it can be used to manage your entire finance and operations with capability for project management, project accounting and sales management.
Dynamics 365 Business Central is Microsoft’s leading solution for SMEs. It unifies ERP and CRM capabilities allowing you to run your entire business with intelligent applications that work seamlessly together in the cloud. It also integrates with Windows, Office 365, Power BI and PowerApps.
Business Central offers a wide range of capability including: financial and accounting, operations, supply chain, CRM and project management. Dynamics 365 Business Central also integrates seamlessly with Dynamics 365 Customer Engagement.
What makes Dynamics 365 Business Central great for small businesses is:
- No user limit, so you can start as small as you need
- Cheaper entry point for SMEs interested in using Microsoft solutions
- It is flexible and allows you to easily add capability and users when needed
- It is a cloud first solution, so no servers or complicated implementations, just turn it on and access on any device at any time.
Dynamics 365 Business Central: Demo and Briefing
Our free demo and briefing will highlight the key functionality available from Microsoft Dynamics 365 Business Central and demonstrate the areas most relevant to your organisation.
Dynamics 365 Finance & Supply Chain Management
Dynamics 365 Finance & Supply Chain Management, previously called Dynamics 365 for Finance and Operations, is Microsoft’s ERP and supply chain solution for large enterprises. Dynamics 365 Finance and Dynamics 365 Supply Chain Management are available as separate business applications but are more frequently implemented together to deliver a robust financial and operational business solution. By implementing both Dynamics 365 Finance & Supply Chain Management, you have full capabilities to manage all of the finance, inventory, manufacturing and HR capability a large enterprise needs. Both of the ERP solutions are easy to connect and offer out-of-the-box connectivity with Office 365 and access to the Microsoft Power Platform.
Dynamics 365 Project Service Automation
Dynamics 365 Project Service Automation is a tool used by many professional services firms to improve the productivity of their projects, resources and services. The solution provides end to end project service to enable firms to build trusted relationships with clients by delivering outstanding project experiences. Project Service Automation empowers firms to deliver profitable projects on time and within budget while increasing the productivity of their staff.
Manage projects with confidence
- Plan and deliver successful projects using a predictable and client-centric service delivery model.
Optimise valuable resources
- Anticipate resource demand and ensure the right resources are on the right projects, keeping your utilisation high.
Forecast project profitability
- Prioritise project-based sales opportunities with built-in intelligence to plan for successful outcomes.
Increase resource productivity
- Empower your people to deliver their best work through intuitive and collaborative tools.
Innovate with a modern and adaptable platform
- Drive innovation with an application that’s easy to tailor, extend and connect to the other apps and services that you already use.
On-demand webinars
Case studies
Our customers
