Build intelligent, no-code chatbots with Microsoft Power Virtual Agents

Microsoft Power Virtual Agents, part of the Power Platform, empowers teams to create powerful chatbots, supporting an improved customer experience, at scale. Through a no-code approach and a graphical interface, customer service professionals, rather than developers, can create impactful chatbots in just a few simple steps.

Power Virtual Agents addresses many of the challenges associated with bot-building. With ease of configuration and the ability to integrate easily with platforms such as Dynamics 365 Customer Service, it allows subject matter experts to develop chatbots to suit their needs and reduces the reliance on developers to build and maintain a chatbot.

Empower your teams

Power Virtual Agents enables anyone to easily build chat bots without needing any coding or AI expertise.

Reduce costs

Reduce costs by easily automating common enquiries, at scale, freeing up time for customer service teams to deal with more complex challenges.

Improve customer satisfaction

Customers can self-help and resolve their queries quickly, through rich personalised chatbot conversations.

Power Virtual Agents key benefits

Offer 24/7 customer service – This is especially useful for global organisations because agents can be available across all time zones.

Reduce costs – Rather than hire additional customer service staff to accommodate increasing volumes of enquiries, organisations can create virtual agents to respond to low-level inquiries.

Escalate complex tasks – Virtual agents can resolve numerous low level requests. However, If the virtual agent receives a more complex enquiry it can automatically escalate the request to a live agent, so that the task gets the level of care and attention it deserves.

Provide personalised troubleshooting – Virtual agents can integrate with back-end systems, enabling them to draw from an abundance of information, including data on customers and employees. Using this information, virtual agents can offer responses and recommendations tailored to an individual.

Adapt in real time – Power Virtual Agents uses Azure machine learning to learn and adapt to different situations in real time and thereby generate more accurate and effective responses to customer enquiries.

Automate repetitive or repeatable tasks – From qualifying leads to processing incoming service tickets, Power Virtual Agents manages tedious or easily repeated tasks. Doing so both streamlines business processes and enables employees to focus on other more valuable work projects.

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Extend with Azure

Power Virtual Agents empowers both developers and end-users to quickly and easily build chatbots.

For pro-developers, extensibility is natively built into Power Virtual Agents, allowing those with stronger coding skills to seamlessly extend capabilities using Azure Functions or use custom connectors to connect to custom or legacy systems.

For end-users, the intuitive graphical interface provided in Power Virtual Agents empowers anyone to create their own chatbot or virtual agent, regardless of technical experience.

Integrate

Power Virtual Agents seamlessly connects with Power Automate flows to integrate with a wide variety of enterprise applications, for example, SharePoint, OneDrive, Outlook and Dynamics 365.

Power Virtual Agents

Ready to get started?

Power Virtual Agents: 2 hour demo and briefing

Our Power Virtual Agents demo and briefing highlights the key functionality available in Power Virtual Agents and demonstrates the areas of most value to your organisation.

Virtual Agents briefing

Contact us today to see how Power Virtual Agents can be applied to your organisation.

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