Dynamics 365 Customer Service & Field Service working together

Incremental helps organisations deliver positive customer experiences. Dynamics 365 Customer Service and Field Service helps organisations to optimise resources and empowers customer service agents and technicians to be more efficient, all while reducing operational costs.

Incremental provides a full range of solutions for your customer service department from upgrade, through to new project implementation and ongoing support. Incremental Group is a Microsoft gold partner with extensive experience helping organisations with Dynamics 365 Service.

With Dynamics 365 Customer Service and Field Service we help organisations:

  • Provide a personalised service
  • Proactively and professionally handle case management
  • Empower employees with the right tools
  • Resolve customer and issues quickly, including providing offsite, immediate help
  • Operate across multiple devices
  • Reduce operational costs
  • Increase productivity and profit
  • Utilise one single, extendable platform
  • Exceed your customers' expectations with every interaction

Dynamics 365 Customer Service

Dynamics 365 Customer Service is Microsoft’s CRM solution for your service area. It is perfect for your call centres which manage queries, operational actions, complaints and case management. It comes with personalised workflows for any action or process your people need to follow. This can all be monitored and improved with easy reporting to show how your team is performing against targets and areas you need to focus on.

Engage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver a fast, personalised service – Make it easy for agents to meet ever rising customer expectations. Intelligent processes guide agents to the right action every time with set SLAs.

Learn from every interaction – Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide services.

Innovate with a modern and adaptable platform – Drive innovation with an application that is easy to tailor, extend and connect to other apps and services that you already use.

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Dynamics 365 Customer Service: 2 hour demo

Our free demo and briefing will highlight the key functionality available from Microsoft Dynamics 365 Customer Service and demonstrate the areas relevant to your organisation.

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Core Customer Service Deployment

Our Core Customer Service Deployment is a complete package with no hidden costs that gets you up and running quickly, delivering all the core functionality required to optimise the customer service function.

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Dynamics 365 Field Service

Dynamics 365 Field Service is Microsoft’s solution to help you deliver a quality, proactive service in the field. The solution empowers you to optimise your field operations through in-built intelligence and remote monitoring.

Uncover and resolve service issues remotely – Prevent an influx of service calls by remotely detecting and resolving issues before they happen using the Internet of Things (IoT).

Transform your field service operations  – Improve fix time rates with hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

Optimise resource – Increase your organisation’s productivity and profits by enabling more appointments per day with optimised routes and assignments. Give technicians real time customer and job data on their mobile devices, even while offline.

Exceed your customers’ expectations with every interaction – Allow your customers to be informed and empowered with self-service portals, proactive updates and real-time tracking.

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Find out if Dynamics 365 Field Service is right for your business

Get in touch with us today to determine whether your organisation is ready to take the significant step toward faster repairs, reduced downtime and more satisfied customers.

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