Deliver an exceptional omnichannel experience with Dynamics 365 Commerce

Providing personalised omnichannel experiences across in-store, online, mobile and social apps is now a must-have to retain and attract new customers. Now, more than ever, retailers need to efficiently decipher customer and business data in real-time to deliver a personalised experience that engages shoppers and inspires them to buy across channels.

Microsoft Dynamics 365 Commerce, previously known as Dynamics 365 Retail, is an omnichannel e-commerce solution that helps retailers to deliver personalised, seamless shopping experiences across physical and digital channels.

D365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across the web, physical stores, and call centre channels that help them to be more agile, build lasting customer relationships and stand out in an ever-competitive and turbulent landscape, crucial for survival in today’s world.

Commerce is enabling retailers to:

  • Centralise and unify business processes across channels, driving operational excellence
  • Empower employees to deliver excellent customer service through intelligent Point-of-Sale data
  • Deliver a seamless omnichannel experience by connecting digital, in-store and back-office operations
  • Build appealing and comprehensive digital storefronts through in-built eCommerce website builder and developer tools
  • Get an accurate view of stock in real-time, helping to optimise operations and drive supply chain efficiencies.

Dynamics 365 Commerce key benefits

Engage customers across channels – Give your customers unified shopping experiences, enabling them to purchase when, how, and where they want, on any device, by delivering a frictionless and consistent engagement across online and offline channels.

Build loyalty and exceed expectations – See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.

Get everything to build and run digital commerce – Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

Streamline and optimise your retail operations – Create personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive AI and machine learning.

Get the flexibility and security you need – Meet your operational requirements with flexible deployment options along with a configurable and scalable platform that adheres to global compliance and security standards.

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D365 Commerce guide

dynamics 365 commerce

Microsoft Dynamics 365 Commerce pricing and licensing options

The license price for Dynamics 365 Commerce is £135.70 per user per month.

Get a 360-degree view of your customer by adding Dynamics 365 Customer Insights.

The license price for Dynamics 365 Customer Insights is from £1,131.10 per tenant per month.

Help protect your e-commerce business, and your customers against fraud by adding Dynamics 365 Fraud Protection.

The license price for Dynamics 365 Fraud Protection is £754.10 per tenant per month.

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Ready to get started?

Dynamics 365 Commerce: 2-HR demo and briefing

Our free demo and briefing will highlight the key functionality available from Dynamics 365 Commerce and demonstrate the areas relevant to your organisation.

Commerce demo and briefing

Contact us today to start delivering an exceptional omnichannel experience

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