Dynamics 365 Business Central - A cloud ERP system for businesses making the next step

What is Dynamics 365 Business Central?

Dynamics 365 (D365) Business Central is Microsoft’s leading solution for SMBs. It unifies ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) capabilities allowing you to run your entire business with intelligent applications that work seamlessly together in the cloud. It also integrates with Windows, Microsoft 365 and Power Platform.

Business Central’s cloud ERP system is a tool that makes running your business easier and lets you spend more time on value-add activities.

How can Business Central help my business?

Dynamics 365 Business Central is an extremely flexible tool that fits the needs of almost any business. It is easily adaptable to the needs of geographies, industries and individual customers. Dynamics 365 Business Central is great for small and medium businesses because:

  • No user limit, so you can start as small as you need
  • Cheaper entry point for SMBs interested in using Microsoft solutions
  • It is flexible and allows you to easily add capability and users when you need it
  • It is a cloud-first solution, so no servers or complicated implementations, just turn it on and access it on any device at any time.

Dynamics 365 Business Central is the next generation of Dynamics NAV (formerly known as Navision).  One of the biggest improvements from Dynamics NAV is the user experience. It has been built using the familiar Microsoft experience, offering clear navigation and intuitive design.

Dynamics 365 Business Central offers capability across:

  • Financial and accounting
  • Operations
  • Supply chain
  • CRM – sales and service
  • Project management

Download our Dynamics 365 Business Central product guide

Adapt Faster. Work Smarter. Perform Better.

Request your free personalised report and transform your organisation today with Dynamics 365 Business Central.

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Forbes Advisor Review

Forbes Advisor has given a 5-star review to Microsoft Dynamics 365 Business Central, recognising its comprehensive financial management system, user-friendly interface, robust features and integration capabilities. The review highlighted that Dynamics 365 Business Central is ideal for small to medium-sized businesses looking to streamline their financial operations.

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Dynamics 365 can help your employees work from home

If your organisation embraces flexible and remote working practices, Business Central is a quick, easy and flexible way to make sure your business functions are uninterrupted. The new way of working means it is critical to ensure your workforce is fully empowered to work remotely. Business Central’s cloud infrastructure gives you remote access to business-critical apps while reducing physical maintenance costs – all while increasing your ROI. Click here to find out how every £1 spent on Business Central yields an average of £17 return.

Harness artificial intelligence

From sales and inventory forecasting to Microsoft Outlook integrations, Dynamics 365 Business Central seamlessly utilises insight derived from artificial intelligence to help you make smarter business decisions. Click here to discover seven more of Business Central’s unsung benefits that can help your business.

Integrate seamlessly with Microsoft 365

Dynamics 365 and Business Central integrate seamlessly with Microsoft 365 cutting down on the amount of time you spend copying data between apps. For example, when using Dynamics 365 Business Central, if you get an email from a customer you can, without leaving your inbox, check inventory, create purchase orders for suppliers, and generate quotes for customers (and more!) all within Outlook. You can automate workflows, streamline your data analytics and empower your sales team with up-to-the-minute information without the hassle (and potential for human error) of switching between platforms.

Is Business Central right for me?

There is a lot to consider when planning the best solution for your organisation. Dynamics 365 Business Central works for any business that would benefit from having their ERP, CRM, stock, customer and service functions in one easy-to-use, flexible app.

Here are some more resources you may find helpful when deciding if Business Central is the right platform for your business:

Dynamics 365 Business Central v Dynamics 365 Finance & Supply Chain Management – which is right for me?

Business Central features overview – a summary of the key functionality

Start your quote for Dynamics 365 Business Central

Improve your business with artificial intelligence

When should I switch to Dynamics 365 Business Central?

Dynamics 365 Business Central is the ideal solution for any business still running any legacy platforms or using apps that haven’t been updated in the last 5-10 years, or organisations looking to undertake a period of growth and want to ensure their infrastructure is up to the task.

Katoni Engineering found they had disconnected operational systems which were creating inefficiencies. Click here to read about how we helped them unify their processes into a single ERP platform.

Katoni Engineering automates and streamlines its business processes with Dynamics 365 Business Central

“Since the implementation of Dynamics 365 Business Central, our external auditors have commended our new business management processes with elements of these systems being given industry exemplar status by auditors. More importantly, our customers like the systems and we are using them to save money and make better decisions.”

General Manager, Katoni Engineering

Dynamics 365 case study

Incremental's Dynamics 365 Business Central Core Packages

We recognise the barriers to embarking on a transformational journey often centre around cost and time of execution. At Incremental we offer rapid, robust and cost-effective core Business Central packages that do not compromise any stage of your digital transformation.

Accelerate your digital transformation today with a platform that will adapt and grow with you tomorrow.

View packages

Business Central Services

We offer a full range of services to support you on your Dynamics journey including implementation, upgrade and support.

As your delivery partner, we ensure maximum impact for our customers by aligning our delivery to positive business outcomes with a methodology that supports business change – driving optimal user adoption.

Incremental Group is a leading D365 Business Central partner and has a dedicated team of certified Business Central consultants to deliver projects and support for your organisations. We are a Microsoft Gold ERP and Microsoft Gold Business Applications partner with extensive experience in successfully implementing and supporting Microsoft ERP systems over the last 20 years.

Business Central Demo and Briefing

Our free demo and briefing will highlight the key functionality available from Business Central, and demonstrate the areas relevant to your organisation.

Our certified Dynamics 365 Business Central consultants will provide an overview of the capabilities available, demo specific areas of interest and highlight the wider benefits available from Microsoft Azure, Microsoft 365 and the Power Platform.

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Our assessments involves one of our fully certified Dynamics 365 consultants carrying out a review of your existing system, processes and requirements and designing a solution that meets your needs using Dynamics 365 Business Central.

D365 Business Central or Finance and Operations Assessment

When looking to Microsoft for an ERP there are two options available; Dynamics 365 for Finance and Operations and D365 Business Central. Our assessments will gather your requirements and submit a high-level recommendation for which solution will best fit your organisation.

Online Assessment

Take our easy online assessment.  Simply answer a few questions about your organisation and one of our Dynamics 365 consultants will review your information, recommend a solution and provide additional information on the solution.

Dynamics 365 consultant Assessment

We also offer an assessment directly with one of our Dynamics 365 consultants. We offer a free 1 hour discovery session and a full day assessment, each assessment will be followed  up by a report that will include a recommended solution.

Dynamics NAV to Dynamics 365: 2-Day Readiness Assessment

Our 2 Day assessment will evaluate your existing instance of Dynamics NAV, your infrastructure, license requirements, customisations and create a plan to move you to Dynamics 365 Business Central.

Book your 2-Day Assessment today

Implementation - Dynamics 365 Business Central Core Packages

We recognise the barriers to embarking on a transformational journey often centre around cost and time of execution. At Incremental we offer rapid, robust and cost-effective core Business Central packages that do not compromise any stage of your digital transformation.

Our Dynamics 365 Business Central Core packages concentrate on supporting your digital transformation journey in the areas where you need it most. Offering strong functionality across finance, sales, supply and manufacturing, our packages equip your project team with the knowledge to deliver an optimal solution based on out-of-the-box features.

Accelerate your digital transformation today with a platform that will adapt and grow with you tomorrow.

View packages

If you would like to explore a tailored delivery approach please get in touch to discuss your requirements.

Upgrade Dynamics NAV

If you are using Dynamics NAV, we have a number of options to get you to Dynamics 365 Business Central. We offer an assessment where one of our Dynamics 365 Consultants will review your organisation’s system, processes and any customisations and design a new solution using D365 Business Central.

Alternatively, you can book one of our prepackaged upgrades where we migrate your data and set up all the core capabilities available in D365 Business Central.

Dynamics NAV services

Dynamics 365 Business Central Support

Incremental provides a range of dedicated support services, including a help desk for any issues or administrative support required. As part of our service, we ensure your system continues to perform to a high standard, with regular reviews, training and proactive engagement if we see anything underperforming.

Our Support services are available for the full range of legacy Dynamics NAV and Dynamics 365 Business Central.

Find out more »


We offer a range of additional services to help get the most out of your investment in Dynamics 365 Business Central.

Integrate with Dynamics 365 Business Central

Incremental Group delivers a complete integration solution for Dynamics 365 Business Central. If you are looking to create two-way, flexible and configurable integration with D365 Business Central and your other business applications and data, we have the solution for you.

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Reporting with Power BI

Incremental’s “Reporting with Power BI” pack is tailored to users of Dynamics 365 and built around your requirements to help you create clear and impressive business reports.

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Extend Dynamics 365 with PowerApps

On day 1 of our workshop, we will identify where your organisation would benefit from PowerApps, create a gap analysis, list your recommended PowerApps and build your first PowerApp as part of the day with your team.

Book your workshop

Jet Reports

Incremental has partnered with Jet Reports to bring improved reporting and budgeting capability to our customers. Incremental Group has chosen Jet Reports because of the way it improves the speed and reporting available through Excel and Power BI.

Find out more


Contact us to find out more about our Dynamics 365 Business Central services.

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Business Central resources

D365 Business Central product guide


Webinar - What is D365 Business Central?


A Dynamics 365 ERP comparison guide


Next steps for Dynamics NAV guide


Have you outgrown Xero? guide


Digital transformation for SMBs guide


Selecting the right Dynamics 365 Business Central support partner


Taking Office 365 further with Dynamics 365 Business Central


Business Central FAQs

Who is Business Central for?

Dynamics 365 Business Central is designed for growing businesses that have outgrown their entry-level accounting solutions or legacy ERP systems such as Quickbooks, Sage or even Dynamics GP and older versions of NAV. These companies typically need more robust capabilities than the financial and accounting packages they started with but do not require to make a significant investment in a highly customised ERP system.

What can Dynamics 365 Business Central do?

Business Central offers capability across finance, operations, sales and projects. Please see our product guide for a more detailed walk-through of what Dynamics 365 Business Central can do.

What is the difference between Dynamics NAV and Business Central?

Dynamics NAV is a legacy product from Microsoft that is an on-premise solution. Dynamics 365 Business Central is the new online service from Microsoft with updated capabilities, improved reporting, improved UI, and built-in intelligence. It can also be extended via third-party apps (validated extensions) in Microsoft AppSource.

Is there any Dynamics NAV functionality not included in Business Central?

All of the capabilities that were available in Dynamics NAV are also available in Business Central.  Business Central customers will receive service updates automatically as they become available (approximately one update per month). Customers on Dynamics NAV will have to follow the cadence of the Dynamics NAV releases.

Are Business Central upgrades required?

Dynamics 365 Business Central is a SaaS product and so customers will receive service updates automatically (approximately one update/month).

Is Dynamics 365 Business Central a true SaaS/public cloud/multitenant offering managed by Microsoft?

Yes. It’s a full online service managed by Microsoft on Microsoft Azure. The price per user includes all costs associated with running the software. It includes SQL, Azure consumption, backup/restore, availability according to the SLA, upgrades etc. It also accommodates customisations – not only in the form of ISV solutions that can be found on AppSource.microsoft.com but also customisations made per customer or tenant.

Is Dynamics 365 Business Central available on mobile devices?

Yes, Dynamics 365 Business Central mobile app is available in various app stores.

Is Dynamics 365 Business Central built on Microsoft Dynamics NAV/GP/SL?

Business Central is the latest offering from the Microsoft Dynamics family of products that is based on the Microsoft Dynamics NAV platform and several other Microsoft technologies, including Microsoft Dynamics GP best practices.

Is a Dynamics 365 Business Central trial available, and how long is the trial?

Yes, you can sign up for a free trial from the Dynamics 365 Business Central landing page.  Those who sign up for the trial can use the demo company (with demo data) for as long as they like.  However, if you choose to set up a new company within the trial tenant (for example, to view their own data in the system), you will have access to the new company data for 30 days.  You will be able to continue to use the demo company (with demo data) for as long as you like (no expiration).

Will the on-premise support change for Dynamics NAV?

No, the support on Dynamics NAV continues with the same timetable for support, which will be phased out over time.

Do I need to have an Office 365 subscription to use Dynamics 365 Business Central?

Yes, you will require an active Office 365 tenancy to host Dynamics 365 Business Central

Does Dynamics 365 Business Central include payroll?

D365 Business Central does not include native payroll capabilities; however, customers can continue using their payroll solution of choice and integrate with the payroll solution by leveraging apps available in Microsoft AppSource.

How much is a license for Dynamics 365 Business Central?

There are a number of license options available, all licenses are on a per-user basis and include all hosting costs.


Essential pricing is £52.79 per user, per month.

This covers almost all of the capabilities available in D365 Business Central: invoicing, purchasing, purchasing order, management, resource management, budgets, finance, fixed assets, workflows, contact management, single inventory, advanced sales, advanced inventory, distribution, warehouse management, and project management.


Premium pricing is £75.40 per user per month.

Premium covers all of the capabilities included in the Essential license but includes Service Management and Manufacturing features.

In Service Management you can schedule service calls, set up service orders, and track repair parts and supplies.

In Manufacturing, you can define shop floor resources and their capacity, schedule operations, pull production components, and execute production operations.

Team Members

Team member pricing is £6 per user per month.

Team members are add-on licenses you can purchase for users that need limited access to the system.  They can read and approve items, run reports, and have access to employee self-service.

Can Dynamics 365 Sales and Business Central work together?

With Business Central, customers can process orders and finances with seamless integration in the lead-to-cash process.

When an application is set up to integrate with Dynamics 365 Sales, the Sales data from Business Central is accessible and vice versa in some cases. This integration allows for working with and synchronizing data types that are common to both services, such as customers, contacts, and sales information, keeping the data up to date in both locations.

For example, a salesperson in Dynamics 365 Sales can use the price lists from Business Central when creating a sales order. When an item is added to the sales order line in Dynamics 365 Sales, this item is available also to see on the inventory level (availability) of the item from Business Central.

Conversely, order processors in Business Central can handle the special characteristics of sales orders transferred automatically or manually from Dynamics 365 Sales, such as automatically creating and posting valid sales order lines for items or resources that were entered in Sales as write-in products.

Download our Dynamics 365 Business Central product guide

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