Enable your Business

Microsoft Dynamics is a range of enterprise resource planning (ERP) and customer relationship management (CRM) systems. They are designed to empower your organisation and allow you to focus on what matters. Incremental Group is a leading Microsoft Dynamics Gold Partner, and helps organisations drive digital transformation with Microsoft Dynamics 365, AX, NAV and GP solutions.

Microsoft Dynamics 365

Dynamics 365 is Microsoft’s latest suite of business applications. It breaks down the silos between CRM and ERP, offering you an integrated solution across your department. The system has data and intelligence at its core, giving you greater insight and knowledge of your organisation.

Dynamics 365 is primarily a cloud based solution but it is available in a hybrid or on premise option. Harnessing the power of the cloud Dynamics 365 gives users advanced features like artificial intelligence and machine learning as standard. It is underpinned by their common data service. This provides you with a way to integrate with even more systems and databases even on-premise and non-Microsoft solutions.

As standard you also get access to PowerApps, Power BI and Flow, these provide you with advanced analytics, code free apps using your data and automated workflows. They allow you to continue to drive efficiencies across your business.

Accelerate business growth

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern enterprise business application. Finance and Operations has advanced capability in;

Financial Management – Create more efficient processes, deliver robust reporting and analytics, and ensure regulatory compliance, with greater visibility of costs and performance with real time reports.

Manufacturing – Bring agility and efficiency to your manufacturing through the integration of production planning, project management, operations and activity scheduling, and cost management.

Supply Chain management – Digitally transform your supply chain with advanced warehouse and inventory management to optimise visibility and fulfilment, product insights, material sourcing, and integrated logistics.

Cloud Services – Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.

Bring out the best in your people

Talent is an end to end HR solution that supports you from hiring and on-boarding right the way through to development. With Talent’s LinkedIn integration it really does offer employees and HR professionals a great experience.

Hire the right people – A collaborative solution, that encourages sharing across the HR function and with LinkedIn integration it gives you more information than ever before. Meanwhile offering candidates a simple portal and great experience.

Set up employees for success – Welcome new team members with a personal experience with tailored on-boarding checklists. Get administrative tasks done quickly, so you can focus on a memorable first day experience. Provide easy access to everything a new start needs with a centralised hub for all resources, like videos, training and organisational charts.

Foster a culture of excellence – View real-time performance dashboards and track accomplishments. Offer visibility through performance journals, real-time feedback, and goal management. The capability to easily take employee feedback for other employees, encouraging a more collaborative two way conversation between employees and managers.

Fast track development – Promote continuous learning by easily tracking employee accomplishments, ensuring employees complete required certifications, and recommending additional training.

Turn relationships into revenue

Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals.

Sell smarter with artificial intelligence – Get recommendations and guidance at every stage of the process with built-in intelligence, helping you move deals and prospects forward.

Make it Personal – Using the integrated LinkedIn Sales Navigator, easily find out everything you need to know about your target audience and engage at a personal level.

Boost productivity – Seamlessly connect business process data with Office 365 and using LinkedIn data you save time at every step of the process through the integration available, allowing you to focus on what counts.

Track Sales Performance – With analytics Dashboards available looking at historical and predictive data, giving you greater visibility of sales performance and your sales teams more accountability.

Tailored to you – Shape the system to your sales process, it is easy to tailor, extend and connect to other apps and services you already use.

Earn customers for life

Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.

Omni-Channel Engagement – Support your customers wherever and whenever they need it. Deliver a personalised, consistent service customers expect across their choice of device and channel—including social media.

Self service and Knowledge bases – Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support. The knowledge base is centralised and accessible to staff driving quicker responses to standard questions.

Empower your agents – Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalised, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.

Digital intelligence – Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualisation capabilities.

Master the service call

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time.

Optimise your scheduling – Automatically optimise schedules, reallocate resources quickly during escalations, improve first-time fix rates, and simplify dispatching for field service companies.

Equip your mobile workforce – Provide real-time customer insights and guidance, use barcode and RFID readers, and process work orders from mobile apps.

Profit from predictive services – Go from a traditional break-fix repair model to never-fail service model by integrating Microsoft IoT. Automate troubleshooting and remote fixes so a technician is dispatched only when necessary.

Optimise your projects

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

Create profitable relationships – Earn your customers’ loyalty by using intelligent automation services to deliver accurate estimates that meet expectations.

Enable productive employees – Work efficiently through automation technology, collaboration tools, training, and a complete view into client relationships.

Innovate to grow – Get the real-time insights you need to prepare for change. Set clear, company wide business priorities, make decisions fast, and grow profitably.

Dynamics AX

Dynamics AX is a tier 1 ERP solution that provides a wealth of core functionality for the Enterprise including Financials, Operations, HRM, Project Management and Supply Chain Management.

Dynamics AX also has industry-specific capabilities out of the box for businesses in a range of sectors including manufacturing, distribution, retail, energy and the public sector.

Delivery Challenges

Many businesses fail to realise the full ROI and business impact when implementing AX as:

  • There has been inadequate initial training
  • The system is not configured correctly to drive business performance
  • Business requirements have evolved since it was implemented.

Implementation

Implementing Dynamics AX  to drive business transformation has been the core of our business for 30 years. We take the time to understand your organisation, your processes and your requirements to deliver a solution that will deliver for you. We also offer a number of custom modules for engineering and manufacturers, available here.

As your delivery Partner we ensure maximum impact by aligning our delivery to positive business outcomes with a methodology that supports business change and drives optimal user adoption.

Incremental Group employs a highly experienced and qualified team of Dynamics Consultants and projects can be delivered on-site or off-site to suit your needs.

Recovery and Support

We offer full recovery and support services.  We understand that, for you, it can be both frustrating and isolating to see such a critical project have delivery challenges. We will work with you and any third parties involved to get your project back on track and start delivering results.

We also offer continued support to help you achieve your ongoing objectives.  We will keep your system performing to the standards you need by providing you with a scalable and secure infrastructure. We can support you during month end and ensure you have the business information you need to continue to improve your organisation

Dynamics GP

Microsoft Dynamics GP (formerly Great Plains) is a complete enterprise resource planning (ERP) solution for small and medium sized businesses that helps you gain greater control over your financials, inventory and operations.

GP under delivering

However, many GP users are not realising the value of their investment as:

  • The product may have been selected and implemented by the international parent organization and hasn’t been properly configured to meet local requirements
  • Processes haven’t been intelligently re-engineered to drive efficiencies during the initial implementation
  • Financial reporting and month processes end still involves a high degree of manual working and need automation.

Transform your financial and operational functions

Incremental Group specialises in GP project recovery and support services to help you exploit the full capabilities of GP.  They include:

  • Process evaluation, reconfiguration, automation
  • Financial reporting and month end support and automation
  • Services delivered on a project or managed service basis to meet your needs.

Platform for Growth

Incremental Group has also worked with several organisations that have outgrown GP and are needing more functionality in terms of stock, production, project, manufacturing and full integration to achieve more accurate, efficient and informed finance and operations.  We work with you to guide and deliver:

  • ERP gap analysis
  • Upgrade readiness assessment
  • GP to D365 for Finance and Operations implementation.

Dynamics NAV

Dynamics NAV is an enterprise resource planning (ERP) solution that is especially suited to growing small and medium sized businesses.  It easily adapts as you scale and is easy to customise for your industry and specific company needs. It helps you automate business processes and connect across sales, purchasing, operations, accounting and inventory management.

Recovery and Support

We offer full recovery and support services.  We understand that, for you, it can be both frustrating and isolating to see such a critical project have delivery challenges. We will work with you and any third parties involved to get your project back on track and start delivering results.

We also offer continued support to help you achieve your ongoing objectives.  We will keep your system performing to the standards you need by providing you with a scalable and secure infrastructure. We can support you during month end and ensure you have the business information you need to continue to improve your organisation

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