Enable your Business

Microsoft Dynamics is a range of intelligent business applications that originate from enterprise resource planning (ERP) and customer relationship management (CRM) systems.

Dynamics is designed to empower your organisation and allow you to focus on what matters. Incremental Group is a leading Microsoft Dynamics Gold Partner, and helps organisations drive digital transformation with Microsoft Dynamics 365, AX, NAV, CRM and GP solutions.

Microsoft Dynamics 365

Dynamics 365 is Microsoft’s latest suite of business applications. You should think of Dynamics 365 as a platform to build your business around. It has all the core capability you need and now they are building applications that are targeted towards particular business functions. You can easily build custom applications and extend your capability through third party solutions to find the perfect blend for your organisation.

Dynamics 365 breaks down the silos between departments, offering you a fully integrated solution. The system has data and intelligence at its core, giving you greater insight and knowledge of your organisation.

Dynamics 365 is primarily a cloud based solution but some of the applications are available in a hybrid or on premise option. Harnessing the power of the cloud Dynamics 365 gives users advanced features like artificial intelligence and machine learning as standard. It is underpinned by their common data service. This provides you with a way to integrate with even more systems and databases even on-premise and non-Microsoft solutions.

As standard you also get access to PowerApps, Power BI and Flow, these tools provide you with advanced analytics, code free apps using your data and automated workflows. They allow you to continue to drive efficiencies across your business.

Dynamics 365 for Finance and Operations

Optimise your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern enterprise business application. Finance and Operations has advanced capability in:

Financial Management – Create more efficient processes, deliver robust reporting and analytics and ensure regulatory compliance, with greater visibility of costs and performance with real time reports.

Manufacturing – Bring agility and efficiency to your manufacturing through the integration of production planning, project management, operations and activity scheduling and cost management.

Supply Chain management – Digitally transform your supply chain with advanced warehouse and inventory management to optimise visibility and fulfilment, product insights, material sourcing and integrated logistics.

Cloud Services – Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance and scale elastically.

Prices and Licensing

Unified Operations Plan – £143.27 per user per month

This provides you with Dynamics 365 for Finance and Operations, Talent and Retail.

Dynamics 365 Plan – £158.36 per user per month

This provides you access to all Dynamics 365 applications (excluding Business Central).

Dynamics 365 Business Central

Dynamics 365 Business Central is Microsoft’s solution for SMEs who don’t require the full capability of the Dynamics 365 modules.  It is an all-in-one business management solution that’s easy to use and adapt, helping you connect your business and make smarter decisions. It provides you with capability across a range of areas to effectively manage your organisations finances, sales and operations.

Dynamics Business Central allows you to grow beyond the limits of  basic accounting software, by providing more capability and easy entry levels. The project name for this was Project Tenerife. This solution is a replacement for Dynamics 365 for Finance and Operations (business edition) and is set to replace Dynamics NAV.

Business Central offers capability across:

  • Financial and accounting
  • Stock and supply chain
  • Sales
  • Project Management

Price and Licenses

Essential pricing is £52.79 per user per month.

Premium pricing is £75.40 per user per month (Premium covers all of the capability in Essential but includes Service Management and Manufacturing features.)

Team member pricing is £6 per user per month.

Download our Dynamics 365 Business Central product guide

Dynamics 365 Customer Engagement

Microsoft’s CRM offering is Dynamics 365 Customer Engagement. Customer Engagement is effectively 3 modules of the same CRM tool designed for different roles targeting marketing, customer service and sales. All of the solutions sit on the customer engagement platform with inbuilt intelligence, the same database and much of the same functionality.

Licensing

You can purchase a license which provides you access to all three of these modules under the Customer Engagement plan. On the other hand, you can choose to simply purchase the solution you need. find out more in our Prices and Licensing article for more information.

Dynamics 365 for Sales

Turn relationships into revenue

Dynamics 365 for Sales is Microsoft’s CRM Solution for your Sales team. It is a flexible, cloud based solution that provides lots of functionality out of the box and can be easily tailored to suit your organisation. It provides capability that supports lead tracking, sales workflows, reporting, opportunity management, pipeline management and more. There are other third party connectors available.

Boost productivity – Seamlessly connect business process data with Office 365 and LinkedIn data to save time at every step of the process.

Track sales performance – With analytics dashboards showing historical and predictive data you have greater visibility of sales performance and your team activity.

Tailored to you – Easily shape the system to your sales process, extend and connect to other apps and services you already use.  Decide on your target industries and buyer personas, personalise your dashboard to show everything you need to know at a glance.

Sell smarter with artificial intelligence (AI) – Get recommendations and guidance at every stage of the process with built-in intelligence, helping you move deals and prospects forward.

Make it personal – Using the integrated LinkedIn Sales Navigator, easily find out everything you need to know about your target audience and engage at a personal level.

Find out more

Dynamics 365 for Customer Service

Earn customers for life

Dynamics 365 for Customer Service is Microsoft’s CRM solution for your service area. It is perfect for your call centre, managing queries, operational actions, complaints and case management. It comes with personalised workflows for any action or process your people need to follow. This can all be monitored and improved with easy reporting to show how your team is performing against targets and areas to focus on.

Engage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver a fast, personalised service – Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time with set SLAs.

Learn from every interaction – Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Innovate with a modern and adaptable platform – Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Dynamics 365 for Marketing

Dynamics 365 for Marketing is a marketing tool from Microsoft, built on the same platform and database as Sales and Customer Service. This system gives you the opportunity to manage your entire sales pipeline from marketing to customer, all in one system with an easy handover to sales.

Create and nurture leads – Generate more leads across multiple channels and nurture sales-ready leads with personalised experiences.

Align sales and marketing – Prioritise leads, automate handover, and track progress with shared information and connected processes.

Make smarter decisions – Improve marketing ROI with embedded intelligence and analytics that track marketing performance.

Innovate with a modern and adaptable platform – Drive innovation with an application that’s easy to tailor, extend, and connect to other apps and services you already use.

Find out more

Dynamics 365 for Project Service Automation

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

Create profitable relationships – Earn your customers’ loyalty by using intelligent automation services to deliver accurate estimates that meet expectations.

Enable productive employees – Work efficiently through automation technology, collaboration tools, training, and a complete view into client relationships.

Innovate to grow – Get the real-time insights you need to prepare for change. Set clear, company wide business priorities, make decisions fast, and grow profitably.

Dynamics 365 for Talent

Talent is an end to end HR solution that supports you from hiring and on-boarding right the way through to development. With Talent’s LinkedIn integration it really does offer employees and HR professionals a great experience.

Hire the right people – A collaborative solution, that encourages sharing across the HR function and with LinkedIn integration it gives you more information than ever before. Meanwhile offering candidates a simple portal and great experience.

Set up employees for success – Welcome new team members with a personal experience with tailored on-boarding checklists. Get administrative tasks done quickly, so you can focus on a memorable first day experience. Provide easy access to everything a new start needs with a centralised hub for all resources, like videos, training and organisational charts.

Foster a culture of excellence – View real-time performance dashboards and track accomplishments. Offer visibility through performance journals, real-time feedback, and goal management. The capability to easily take employee feedback from other employees, encouraging a more collaborative two way conversation between employees and managers.

Fast track development – Promote continuous learning by easily tracking employee accomplishments, ensuring employees complete required certifications, and recommending additional training.

Legacy Dynamics

Since the launch of Dynamics 365, Microsoft are no longer supporting new customers into their legacy AX, NAV or CRM solutions. But for many organisations that operate these, the solutions represent a significant investment and with the right support can continue to drive ROI.

If you need help or information about legacy Dynamics services then please contact us today or visit our Dynamics support section for CRM or ERP support tailored to you.

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