Head of Managed Service Delivery

As Head of Managed Service Delivery, Nick has accountability for delivering positive service outcomes for our customers through the effective design and execution of Incremental’s managed service offering.

Nick is focused on service delivery to meet SLAs, continual service improvement and customer experience.

Nick joined Incremental in March 2019. He previously held the role of Head of Customer Service at Iomart Group and prior to that he was Delivery Director at Leidos.

He has 20 years’ experience in service delivery ensuring excellence in operational and financial performance for customers. Nick adopts a rigorous approach to service delivery and design, delivering value to customers, reducing cost, thrives in leading teams and building relationships.

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