Helping you transform relationships with donors, service users, partners and volunteers

Each year, Microsoft Partners around the globe can submit notable projects into Microsoft’s Partner of the Year awards. Working alongside our customers, Incremental Group has made submissions in 2015 and 2017. Both submissions were awarded finalist positions across thousands of global entries.

As well as being a Microsoft Gold Cloud partner we were one of three finalists in the 2015 Innovative Technology for Good Citizenship Award, an honour that recognised our excellence in innovating and implementing Microsoft Dynamics 365 Customer Engagement for Shelter in the UK.

In 2017, we received a finalist award for our Microsoft Dynamics 365 solution at Smart Works under the Cloud for Global Good – Technology for Good Award.

Our Services

When you choose Incremental Group, you get a Microsoft Dynamics 365 Partner and Portals specialist who truly understands the financial pressures you have, and the importance of project success.

We offer a full range of Dynamics 365 services, providing implementations and support for Not for Profit organisations particularly focusing on Dynamics 365 Customer Engagement (CRM). We can help you navigate the Microsoft requirements and access the charity discounts available in the UK.

We make certain your project runs smoothly and efficiently, ensuring you don’t go over budget and that your internal skills and resources are up to speed. Speak to our other customers because as a not-for-profit, you shouldn’t have to compromise on the quality of your delivery. We bring all our commercial and not-for-profit experience to you.

Why Incremental Group?

Our focus on customer success and referenceability is a must for not for-profit-customers. You can only afford to have a great project.

From new Dynamics 365 implementations, to fresh ways to use your current platform, we help not-for-profit organisations maximise their use of Microsoft Cloud technology and online self-service channels for everything from self-service customer support to event management – all driven by data within Microsoft Dynamics 365 Customer Engagement.

When you choose Incremental Group, you get the advantage of our experience with Microsoft’s ever-evolving solution. What’s more, we’ll also take the time to really understand your organisation, your goals and your concerns. That way, we can translate your requirements into the best possible Microsoft Dynamics 365 solution.

As an organisation specialising in the delivery of relationship management solutions, we understand and appreciate the importance or your donors, service users, partners and volunteers – and your desire to look after them well.

Smart Works

Smart Works and Microsoft’s intelligent cloud support more women in need on their road to successful employment. Smart Work’s Microsoft Dynamics 365 Customer Engagement solution has maximised outreach and enabled social benefit. They are now aspiring to win a ‘Technology for Good’ award.

There are 717,000 unemployed women in the UK (March 2017 – UK Office of National Statistics) and Smart Works is on a mission to change that with the help of the latest cloud technology from Microsoft.

Smart Works is a unique non-for-profit that helps women in need to succeed at job interview. The charity provides high quality interview clothes, styling advice and interview training. The aim is to give women the confidence, self-belief and practical tools to secure employment and start a new chapter of their life.

Last year Smart Works met with 1,800 women at their London office and 2,700 across the UK.  More than half of the women who came through the charity went on to interview successfully for a new job. This is remarkable given just under half of the women who come to Smart Works have previously been unsuccessful in as many as 50 interviews. Feedback from the charity’s clients highlights the personal and social benefits:

“Smart Works gave me confidence and took a big weight off my shoulders. They made me feel like a person again, that I counted, and was part of society.”

The Smart Works vision of facilitating a woman’s journey into successful employment is complex to implement.  It requires managing a database with accurate, reliable information to support funding applications; the ability to evaluate the process and the impact; and gaining insights and knowledge from the data available for effective strategic planning.

Smart Works selected Incremental Group as their Dynamics 365 Customer Engagement Partner to create a digital platform that manages appointment bookings, client communications via SMS and supports outcome-based reporting for regional offices, referrers, partners and Government agencies. The platform is highly secure and offers significant capacity for growth.

As a result, Smart Works have doubled their booking, set up new offices and can now prove the success of their services to all their key stakeholders.

Rosemary Ashworth, UK Head of Operations at Smart Works said:

“We have hundreds of referral partners who refer women to use our services such as job centres, women’s charities, women’s refuges or prisons. Dynamics 365 management information helps target services for referrers. This helps Smart Works recruit more referral partners locally as we can now demonstrate service benefits. We can also identify types of referrers, for example, charities supporting refugees who we need to engage with more because they currently refer very few people to us.”

 “By keeping staff and volunteers up-to-date with achievements, it keeps them close to our mission. Dynamics 365 dashboards show us what is happening across the organisation. For example, how many women were helped each week and if they were successful.”.

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