CEO Review

A year of change

In FY20 we secured 60 new customers, increased sales orders by 30%, whilst delivering 7% revenue growth. As we look to the year ahead, the imperative for organisations to accelerate digital transformation has never been greater and, standing side-by-side with Microsoft, we are well positioned to maximise the surge in market opportunity. We experienced a number of external and internal challenges in the year but have continued to invest in and have successfully restructured the business for the next phase of our journey.

Strategy

Set for success

Our vision and ambition remain unchanged. We are here to help organisations digitally transform, one step at a time through Microsoft, creating 600 highly skilled jobs, and a business delivering revenues more than £75m with an EBITDA of over £15m. Our track record in successful CRM and ERP deliveries and outcome based approach, combined with our commitment to learning and development for our Incrementalists, diversity, inclusion and our flourishing Microsoft partnership are key to achieving our ambition.

Performance

Continued growth

We were delighted to welcome 60 new customers and look forward to supporting them through their digital transformation during the years ahead.  Sales orders increased by 30% in FY20 and our order backlog was up 80% on the previous year.  However, due to the timing profile of these orders, a large element of this could not be delivered in year.  Revenues therefore increased by a modest 6.5% to £13.2m in FY20 and we delivered normalised pro forma EBITDA profit of £0.9m, reflecting the net investment for future growth.

Initiatives

Our own transformation

Our alliance with Microsoft has gone from strength to strength, accelerated by achieving membership of the Inner Circle.  Throughout FY20 we increased our focus on and investment in learning and development to keep pace with the accelerating rate of technological innovation and this will continue during the year ahead.  We also continued to support and deliver events designed to educate and excite other organisations about the possibilities and practicalities of digital transformation.  Our own digital transformation journey continues, providing us with a strong platform for further organic growth and acquisitions.