Manufacturers are harnessing technology to optimise processes, increase profitability and deliver high service to customers.

“Everything as a service” is a development in Manufacturing that has been increasing in prominence in recent years. Driven by the growth of the Internet of Things (IoT) and adoption of cloud solutions, many manufacturers are moving from product models to service models, giving their customers more options with greater flexibility and services. This trend manifests itself in two very distinct ways:

Customers want outcomes not products

Forward thinking manufacturers are now selling products with built-in monitoring, support and quick replacements. Customers want products to work all the time and now expect the ability to offer maintenance and support that works intelligently and with quick turn arounds. The challenge for manufacturers is setting up the infrastructure and the stream of data from their products to allow intelligent and predictive maintenance to meet growing demands.

Customers expectation for fast, digital services

Global competition driven by improved infrastructure means your customers now have a wide range of choice when buying almost anything. This leads to raised expectations – many organisations are differentiating themselves with their ability to easily buy online with extremely quick delivery timescales. In order to compete in this market, manufacturers need to raise their game and transform their entire production, delivery and ordering processes. You need to be able to quickly gather customer requirements and then deliver the finished product as quickly as possible. This inevitably requires high levels of automation, data and streamlined processes.

Dynamics 365 Field Service

Dynamics 365 Field Service is designed for manufacturers to enhance productivity and experiences for employees and end customers. The solution empowers a mobile workforce to deliver technical information, provide personalised experiences and prioritise cases and work orders on the go. It enables Manufacturers to deliver a service model.

» Optimise your resources – Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

» Make technicians more effective – Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

» Engage your customers – Provide customers with self-service portals, proactive updates and technician tracking to ensure a positive experience at every step.

» Innovate with an adaptable platform – Drive innovation with an application that is easy to tailor, extend and connect to the other apps and services you already use. Dynamics 365 Field Service transforms efficiency in Manufacturing. With an overview of productivity and access to impactful dashboards with AI-powered insights, leadership can optimise operations and deliver proactive service to customers. Field Service is built for mobility, putting the power of data into the hands of technicians and engineers, enabling consistent service operations at all times.

Industry 4.0 Manufacturing Workshop

To see the power of Dynamics 365 in action and learn how it can transform processes for your Manufacturing business, enquire about our Industry 4.0 – Manufacturing Workshop.  Our consultants will host a tailored education workshop designed to enable Manufacturers to build resilience, increase efficiencies and harness the opportunities of operating in Industry 4.0.