Successfully and easily managing your customer experiences with Microsoft Dynamics 365.

Dynamics 365 has been designed in a way which enables organisations to improve their customer experience and drive profitable outcomes whilst providing your leadership with the information they need, when they need it.

It is Microsoft’s mission to help individuals and businesses realise their full potential. Dynamics 365 helps people perform at their best and achieve greater job satisfaction through improved ability to collaborate with colleagues and productively serve their customers. Microsoft’s solutions are designed to work together seamlessly, supporting and linking key people in businesses to more successfully manage the customer experience.

Dynamics 365 Sales

Dynamics 365 Sales is Microsoft’s CRM solution for sales and business development teams. It is a flexible, cloud-based solution that provides an abundance of functionality straight out-of-the-box and can be easily tailored to suit any organisation. Dynamics 365 Sales allows you to enhance the customer experience with:

  • Actionable insights which provide you with a single view of your customers
  • Modern relationship management to empower your teams to create and manage great relationships
  • Drive sales productivity – improve your sales team’s productivity with better insight and ability to set up tasks
  • Improve sales performance and drive more wins for your business

Dynamics 365 Marketing

Dynamics 365 Marketing is Microsoft’s marketing tool, built on the same platform and database as Dynamics 365 Sales. Marketing gives organisations the opportunity to manage the customer experience from initial marketing contact to long term customer, all in one system.

Dynamics 365 Marketing is empowering businesses to:

  • Nurture leads
  • Create customer journeys
  • Personalise every marketing interaction
  • Automate key activities

Dynamics 365 Customer Service

Dynamics 365 Customer Service is Microsoft’s CRM solution for the service area of a firm. It is perfect for firms who need to manage stages of the customer experience with their call centres or through complaints and case management.

Customer Service comes with personalised workflows for any action or process that staff need to follow. This can all be monitored and improved with easy reporting to show how staff are performing against targets and areas that may require improvement.

Enhance the customer experience with the ability to:

  • Personalise your service
  • Equip your customer service teams with the right tools
  • Utilise multiple communication channels
  • Proactively resolve customer problems
  • Overall improve the customer experience when interacting with customer service agents

Brought together, Dynamics 365 Sales, Marketing and Customer Service are empowering organisations around the world to create a unified customer experience. What is more, given the wide functionality of the Microsoft stack, possibilities are endless with the ability to extend your solution further with additional products.

To find out more about how Incremental can help you successfully manage your customer experience, get in touch today and speak with one of our Dynamics 365 experts.