An independent study by Nucleus has found that for every $1 spent on Dynamics 365 (including implementation costs) organisations yield, on average $17 in returns in the first 3 years after deployment. This is twice the average returns typically seen in the industry for CRM and ERP projects.

Considering an investment of $100,000 in a new Dynamics 365 solution that is a whopping $1.7m in benefits. This finding is a real testament to how the Microsoft Cloud proposition and Dynamics 365 delivers value for organisations.

How does Microsoft Dynamics 365 deliver such high returns?

Nucleus’ study found that there were 5 key reasons for greater returns:

  1. Integration – The ability to integrate Microsoft solutions with existing or new applications and data sources was key to finishing projects on-time and within budget
  2. Microsoft solutions’ enablement of new lines of business – In a number of cases, Microsoft customers were able to create new profit sources such as cross-selling/upselling with Field Service. With access to real-time data and embedded analytics functionality, customers can maximize the value of company data with data-driven decision making.
  3. Focus on a standardised, easy-to-use user interface (UI) across products – Microsoft products share common design and user experience (UX) elements. Customers can leverage familiarity with other Microsoft products to speed up the onboarding and user adoption processes.
  4. Cost savings and greater innovation from cloud technology – With all the necessary infrastructure and implementation support, Microsoft supports customers through cloud deployments, allowing them to reduce initial hardware and ongoing information technology (IT) support spends.
  5. Focus on improving user productivity – In many cases, deploying the more scalable and usable Microsoft solutions allowed customers to automate or standardise repeatable manual processes, enabling users to redirect the time saved to high-value tasks


Microsoft’s offering to businesses from the cloud includes: ERP, CRM, HR, Case Management, Office 365, PowerApps, Power BI, Azure and more. The combination of these solutions, the integration and automation available alongside the accessible user interface is driving high returns for Microsoft users and the more solutions you take advantage of the larger the opportunity is.


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If you are interested in Dynamics 365 Incremental Group can help, contact us today to start your journey.